Privacy Policy

Verified Solar Pty Ltd ("Verified Solar", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, platform or services, you consent to the collection and use of your information as described in this Policy.

We may collect the following types of personal information:

Your conversation with Ray is saved in full. That includes everything you type, Ray's replies, the details Ray records about your property and your enquiry, and the most recent message you sent. Our team can read these conversations. We use them to check that everyone who asked for help actually got it, to see where people get stuck, and to improve the answers Ray gives. If you are matched with a verified installer, that installer receives your contact details and a short summary of the conversation, not the full transcript.

• Directly from you when you use the Ray chat interface
• When you submit a contact form or installer application
• When you upload an electricity bill or document
• Automatically through cookies and analytics tools when you use our website

• Provide solar guidance and system recommendations through Ray
• Match you with suitable verified solar installers in your area
• Communicate with you about your enquiry or account
• Improve our platform, AI models and services
• Measure how well our advertising works, including by sending Meta a scrambled version of your email address or phone number so it can tell us which ads led to real enquiries
• Comply with our legal obligations
• Send you relevant information about solar options (where you have consented)

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Some of the companies we rely on to run the platform are based outside Australia, mostly in the United States. That means some of your information is sent overseas to be processed.

• Your conversation with Ray is processed by xAI in the United States. xAI provides the language model Ray is built on.
• If you upload an electricity bill, the file is sent to OpenAI or xAI in the United States so the details can be read from it. The file is deleted once that is done.
• We send Meta Platforms in the United States information about what happens on our website so we can measure our advertising. Where that includes your email address or phone number, it is converted into a one-way code before it leaves us, so Meta can match it to an account but cannot read it.
• Text messages are sent through Twilio and emails through Resend, both based in the United States.

Our own database, which holds your enquiry and your conversation, is hosted in Australia.

Before we use any of these providers we check the terms they operate under, and we take reasonable steps to make sure they handle your information in a way consistent with the Australian Privacy Principles. If you would rather your information was not sent overseas, we cannot provide the Ray service to you, but you are welcome to contact us directly at enquiries@verifiedsolar.com.au.

If you choose to upload an electricity bill or similar document, we use it to read the details that make our guidance more accurate, such as your usage, your billing period and your supply address. The file itself is not kept. It is read once and discarded. The details read from it become part of your conversation with Ray and are kept with that conversation, as described above. Reading the bill is done by a provider based overseas, which is explained in the section on sending information overseas.

Recommendations are based on the information you share and general Australian solar industry data. Always obtain a formal quote from a SAA-accredited installer before making any purchasing decision.

Our website uses cookies and analytics tools to understand how visitors use our platform and to improve our services. You can manage cookie preferences through your browser settings. Some features of our platform may not function correctly if cookies are disabled.

We also count page views ourselves. When you open a page we record the page address, the website that sent you to us, any campaign tags in the link you followed, and whether you are on a phone, tablet or computer. We give each browser tab a random visit number so we can tell one visit from the next. That number is held in the tab itself and disappears when you close it. We do not record your IP address or your browser details in this count, and it is not connected to your name, your email address or your phone number.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our platform uses industry-standard encryption and secure hosting infrastructure.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Conversation data may be retained to improve our AI systems unless you request deletion.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at enquiries@verifiedsolar.com.au.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.